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Returns & Exchanges
All products must be returned within 30 days of delivery in new condition, and with all paperwork, tags, parts, and accessories to insure full credit. Pack the item securely in the original package, if possible.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. Shipping charges will apply for exchanged items. You will be refunded the corresponding shipping cost if the return is a result of a shipping error on our part.
There are no returns on sale items, bikes or special orders. We are happy to give you cash back if returned within the week with receipt. No cash back on gift certificates. Returned Items must be in new condition with packaging intact. No refunds for deposits or layaways.
If a product is defective, please send it back to us. Most manufactures will not take back items that have not been cleaned or laundered after use. A $10 cleaning fee will be charged for item that require cleaning.
We comply fully with our manufacturers warranties and will repair or replace an item according to their specifications. Warranties generally cover manufacturer’s defects only and length of warranties vary by company.
The purchaser must pay for shipping charges back to our store. If the item has been unused, the shipping cost will be refunded.
How to send your return or warranty:
Write a note telling us how you want to handle the return or warranty within the above policies. For returns, would you like us to exchange the item, issue a credit, issue a refund or credit the card originally charged, or other (please explain)? For warranty, if the item is used, the company’s policy determines replacement or repair.
Let us know why you are returning the item (for example: wrong size, wrong item, didn't like color, damaged in transit, warranty, etc.). Please describe the defect for warranties.
Specify the name and address to which we should send your refund or exchange.
Please give us an email address, and telephone number (specify day or evening) in case we have questions.
Ship your return to:
North Star Sports
100 Main St. Burlington, VT 05401